Closes in one month
44 total, of which 29 came from leads the bot worked
Kenan Grace University logoKenan Grace University
Three bots working an application backlog nobody could keep up with.
This one is not a website or a search engagement. Kenan Grace University already had a funnel: a video, an application form, and a CRM. Applications arrived faster than the setters could work them, so we built three bots to handle the parts that didn't need a person, and to hand over the parts that did.
Where it started
What we found.
- A working funnel from video to application form to CRM.
- More applications arriving than the setting team could contact.
- No automated follow-up on an application, so speed of response depended on who was at a desk.
- No automatic appointment confirmation or reminders, so booked calls were being lost to no-shows.
What we changed
The work.
Joe, an application setter. It reads a new application, texts and emails the applicant, answers questions, and books the call. It escalates to a human the moment the conversation needs one.
Kosh, a dormant-lead miner that reopens conversations with old leads nobody had time to call back.
A confirmation bot: it confirms every booking, then reminds at 24 hours, 6 hours and 30 minutes. It detects when a human has taken the conversation over and gets out of the way.
Hardened all three after an audit: fixed a kill switch that wasn't actually stopping anything, a storage ceiling that would have silently blinded the reminders, and a failure path that was swallowing undelivered texts.
What changed
The numbers that moved.
Revenue in that month
$22,367 total, of which $21,032 came from leads the bot worked
High-ticket closes
10, every one from a lead the bot worked
Appointments handled end to end
180, every one confirmed automatically
the confirmation bot's first two weeks
Dormant leads reopened
480 texts to 132 old leads, producing 3 closes and one high-ticket assist
Where it stands
What we're working on now.
The bots are currently switched off. The numbers above cover the period they ran.
Tell us where the business is stuck.
We'll tell you what we'd change first and what number should move if it works.
Book a free call